Terms & Conditions

By accessing and using the Rashaad website (rashaad.id), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

You must be at least 18 years of age or have the consent of a parent or legal guardian to make purchases on our website.

To access certain features of our website, including the wishlist and order tracking, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

All prices displayed on our website are in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.

An order is considered confirmed once we receive your payment. We reserve the right to cancel any order if we suspect fraud, unauthorized payment, or if the product is out of stock.

We accept payments through various methods including bank transfer, e-wallets, and other payment gateways as displayed during checkout. All payments are processed securely through our payment partners.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. We will notify you promptly if this occurs.

We ship to addresses within Indonesia using trusted courier services. Shipping costs are calculated based on the destination and package weight, and will be displayed at checkout.

Estimated delivery times are provided as a guide only and may vary depending on your location and courier service availability. We are not responsible for delays caused by the courier or unforeseen circumstances.

Once your order is shipped, you will receive a tracking number via your order details page. You can track your shipment status on our website.

Please ensure your shipping address is accurate. We are not responsible for deliveries to incorrect addresses provided by the customer.

We accept returns and exchanges within 7 days of delivery for items that are unused, unworn, and in their original packaging with all tags attached.

To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide you with return instructions.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Items purchased during sales or with promotional discounts are eligible for exchange only, not refunds, unless they are defective.

All content on this website, including but not limited to text, images, logos, graphics, and software, is the property of Rashaad and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

The Rashaad name, logo, and all related marks are trademarks of Rashaad. Unauthorized use of these marks is strictly prohibited.

We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to such data collection and processing.

Personal information collected includes your name, email address, phone number, shipping address, and payment information. This data is used solely to process your orders and improve our services.

We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your orders (e.g., courier services, payment processors).

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Rashaad shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

If you have any questions or concerns about these Terms and Conditions, please contact us: